SIWOO.FREE.SOUL^TM

 We recommend ESCROW secure payment.
Western Union, VISA, Bank Transfer is also acceptable.
Please done the payment within 3 days after you buy it.

SHIPING                                                                                                     

We will arrange the shipment within 5 working days after we confirmed the payment.

Please provide us your full delivery address, valid telephone number and postal code on AliExpress. Please tell us your tax ID number if shipping to Brazil. We only ship to the AliExpress confirmed address.

1) We usually ship by DHL, FedEx, UPS or EMS --- we’ll choose the most economic way among them for you.

2) If buyer need the parcel to be delivered by certain courier or other express way, please contact us to adjust the price before payment.

3) If your shipping address locates in the remote area, buyer maybe asked to pay remote area charge. We will inform you before sending the item out.

4) As our experience, Above 90% can reach to the buyer without paying any Taxes. We will try our best to help our buyers to minimize the risk of paying the taxes, such as stating the item as sample or gift. But we are not responsible for any buyers' local import tax or customs delay. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Your understanding and attention is highly appreciated.

WARRANTY                                                                                             

We offer ONE YEAR warranty. All items are well-packed, brand new, never used, not refurbished. In case you receive a faulty item, please contact us within 3 days after sign on the receipt. We will refund or replace it.

Please contact us if you have any technical problem during installation and use. We suggest users to install this item via professional installer.

Every item is well tested before shipment. We offer 14 Days replacement Guarantee, and support one way shipping cost if confirms the faulty in one month. We will responsible for the shipping cost from China to your destination while buyer shall pay the return cost. All returns must be confirmed by our after service staff, we are not liable for any return package without prior notice.

Please send it back to us in its original packing without any scratches or damages.

Warranty covers for defective products only. Physical damage or misuse by customer is not exchangeable.

Warranty will be voided as of:

Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.

FEEDBACK                                                                                                 

Great Customer Service is our goal!!!

We appreciate your positive feedback. If you are satisfied with our products and service, please leave us 5 stars Detailed Seller Ratings and a positive comment. If you have problem or question please email us. All messages or emails will be answered within one business day. If you do not receive our reply, please kindly re-send your email or complaint to our manager.

Please contact us before leaving a negative feedback or open a dispute, we will find a solution to meet your requirement and enhance the satisfaction.